Crew Resource Management (CRM)

What are Human Factors?
Human Factors refer to the interaction between the individual and his or her surroundings. Human Factors are about the psychological, physical, social, biological and safety characteristics of man within the system. Simply said, it’s about man and his or her (work) environment.
What is CRM?
CRM means Crew Resource Management. CRM refers to individuals as a professional in his/her surroundings in a crew or team context. CRM is a system that takes full advantage of all available resources, like human, machine or equipment, and procedures. CRM is not so much about the technical knowledge and skills of the professional, but about the whole of knowledge, skills, behaviour and attitudes based on conscious insight.
Why CRM?
We live in a dynamic world. In our daily life as human beings, both private and professional we are exposed to all kinds of information, changes and insights. In this dynamic world, human beings play a crucial role. Due to the great amount of information, changes and differences in insights there’s a great chance of making errors. This is no more than human. Unfortunately some errors can cause accidents or incidents with fatal or disastrous consequences.
What is the purpose of CRM?
CRM’s goal is to increase the safety and effectiveness of a professional crew or team, in order to reduce the chance of errors, incidents and accidents.
Could I also use CRM?
Yes, CRM is also of use to you. Because of increased awareness, learning new skills and greater knowledge, you will notice that CRM is not only applicable to your work environment. CRM will be an added value to you as the human behind the professional.
How can I work more safely?
Working safely means more than just wearing the right protection. You will need to become aware of the how and why of human beings: how and why we behave and how and why we act. Everything we do is influenced by our surroundings. By improving or learning the required awareness, the knowledge and the skills, you will be better equipped to control these influences. This allows you to assess the threats and errors. By applying this wholly to your environment, you will reduce the chance of undesired situations.
How can I work more effectively?
Working effectively is more than just following procedures and doing what you are told. Working effectively means that you are aware of the influences we as human beings have to deal with. Using a series of simple tools, you will be able to communicate properly and to make the right decisions as a team.
Can I also apply CRM beyond my work?
Certainly. When you acknowledge the values of CRM in your work environment, you will realise CRM is highly applicable to your private and social environment. It’s about YOU as human being.
What is CRM-training?
CRM training aims to add and/or improve the whole of skills, knowledge, awareness, behaviour and attitude for the benefit of CRM. During the training you will become aware of the human behind the professional. You will become aware of the influence on the team in which you work. And, due to the training you will be able to make a positive contribution to your team.
Can everyone learn CRM?
Yes. CRM and CRM training is for everyone. Human Factor Performance has made it possible to make CRM accessible and applicable to all.
Am I able to influence the training?
Yes. The basis of every training is interaction, discussion and self-reflection. Sometimes critical and confrontational, but always respectful and constructive. Using different examples and exercises in teamwork, we provide you with the right tools to apply CRM yourself. All of this accessible and in a relaxed atmosphere and tailored to your identity and organisation.
Can the training be given in parts?
Yes, depending on your wishes, the training can be given in parts or in one go.
Do we as an organisation influence the content of the training?
Yes. We provide customisation. Based on your wishes and needs, we compile and or adjust the training.
Is it necessary to repeat the training?
Yes, this is absolutely necessary. First, you’ll need to learn the basics and apply your newly found knowledge. Then it’s important to maintain and refresh this knowledge for a good CRM performance.