Goal:
Improving your communication skills by increasing your awareness of influences of the communication model and applying the correct techniques.
Content training:
In the communication training we will increase the ability to communicate in a dynamic environment. You will learn how to consciously handle communication barriers and learn to apply the right skills for effective communication.
After the training you will be able to:
- Recognize your own communication behaviour
- Adapt your own communication behaviour
- Consciously and effectively handle communication barriers
- Consciously and firmly deal with signals from others
- Use tools for effective communication
- Be aware of the influence of other CRM elements
